How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located on the product pages.

How long will it take to receive my order?

All orders are processed and shipped out from our warehouse within 1-2 business days. We offer ground shipping as our primary domestic shipping method. This can take 3-7 days for your package to be delivered to you once it leaves our warehouse depending on your location. If you are in California, you can expect to receive your order within 1 day after leaving our warehouse.

Can I pay for faster shipping?

Yes, we offer expedited shipping for an additional fee that can be chosen at checkout. If you do not see this option at checkout, expedited shipping is not available for your shipping address.

Can I cancel my order?

We completely get it, we change our minds too!

If you need to request a cancellation please email support@feshka.co with your order number as soon as possible after placing your order. If cancelling isn't possible, we can always direct you to our easy and free return process.

Why is my discount code not working?

Only one code can be used at a time. You cannot combine discount codes in the same order.

If you are having other issues with your code, please email support@feshka.co

What if a towel is out of stock?

If a towel is out of stock, you can fill out the 'back in stock' form to get notified of when we've restocked the product!

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Unfortunately, we do not ship internationally at the moment except in Canada.

Can I return or exchange an item?

We are happy to offer free returns on any unused and unpacked items within 30 days of delivery of your package.

A restocking fee may be applied to opened items as part of our return policy.

*Refund excludes shipping & handling fees.

*Free returns and exchanges are only available for U.S. orders.

Please email us at support@feshka.co for any returns.

I think my order is lost in transit, help!

If your tracking number says your order is delivered but you have not received the package you may file a claim with USPS: https://www.usps.com/help/claims.htm

All claims are the customer's responsibility with the carrier. We do not issue refunds when orders are lost in transit. We recommend choosing a shipping method that includes insurance.

Product Information

What is peshtemal towel?

A peshtemal towel, also known as a Turkish towel or hammam towel, is a traditional cotton or linen towel that originated in Turkey. It is known for its lightweight and absorbent nature, making it a popular choice for use in Turkish baths, or hammams, where it is used for bathing, drying, and even wrapping around the body.

Peshtemal towels are typically made from high-quality cotton or linen fibers that are hand-loomed and then dyed with natural vegetable dyes. They are woven in a flat, tight pattern, which gives them their distinctive look and texture.

What are the other ways to use peshtemal towel?

In addition to being used as a bath or beach towel, peshtemal towels have a wide range of other uses.

  1. Home Decor: Peshtemal towels can be used as table runners, placemats, or decorative throws. They add a touch of color and texture to any room.
  2. Yoga or Pilates: The lightweight and absorbent nature of peshtemal towels makes them perfect for use during yoga or Pilates. They can be used to wipe away sweat or to provide extra cushioning on a yoga mat.
  3. Hair Turban: Peshtemal towels are great for wrapping your hair in after washing. They are absorbent enough to dry your hair but lightweight enough to prevent damage.
  4. Travel Towel: Peshtemal towels take up less space in your luggage compared to traditional towels, making them ideal for travel. They can be used as a beach towel, a blanket, or even a scarf.
  5. Baby Blanket: Peshtemal towels are soft and gentle on a baby's skin, making them a great choice as a baby blanket or swaddle.
  6. Picnic Blanket: Spread a peshtemal towel on the ground and use it as a picnic blanket. Its lightweight nature makes it easy to transport.

Overall, peshtemal towels are versatile and can be used in a variety of ways, making them a useful addition to your home or travel bag.

Where are your towels made?

All our products are produced in Türkiye.

What is organic cotton?

Organic cotton is cotton that is grown without the use of synthetic fertilizers or pesticides. Instead, organic farmers rely on natural methods such as crop rotation, composting, and beneficial insects to manage pests and enrich the soil. Organic cotton farming also prohibits the use of genetically modified seeds.

Organic cotton is grown using sustainable farming practices that focus on soil health and biodiversity. By avoiding the use of harmful chemicals, organic farming helps to protect the health of farmers and their communities, as well as the environment.

In addition to being better for the environment and human health, organic cotton is also softer and more breathable compared to conventional cotton. It is also hypoallergenic and less likely to cause skin irritation or allergies.

Get in touch

Have questions about your order, or a general enquiry?